We are looking for a Customer Engagement Specialist to join our team. The role will be based in Springfield, Oregon reporting to the Marketing Team. This role is responsible for customer support and community engagement for our brand. This person is expected to exhibit positivity and empathy, have strong business routines, and possess excellent communication skills.
You’ll be responsible for:
Respond to all customer inquiries regarding product and order-related matters via email, chat, or phone.
Review all social media regularly, in conjunction with our Marketing team, responding to customers and engaging with our community.
Monitor and engage with customer reviews on RunGum.com, Amazon, and other channels.
Ensure great onboarding experience and engagement with new customers and monthly subscribers.
Assist with e-commerce orders and returns.
Manage brand ambassadors in coordination with the Marketing team.
Collaborate with our Logistics team to identify any recurring operational issues.
Collaborate with our Marketing team to identify any opportunities to improve customer satisfaction.
Identify high-impact customer reviews and testimonials for use in marketing campaigns, and assist in the creative development of channel executions.
Who you are
Bachelors degree and/or equivalent customer-centric experience
Ability to keep a positive attitude and maintain professionalism while being a well-organized multi-tasker .
Comfortable in a fast-paced, growing startup with the ability to adapt to change quickly.
Excellent phone, email, and interpersonal skills.
Tech-savvy with the ability to learn new processes and applications quickly
Hungry to be a student of the active lifestyle industry and finds joy in helping others succeed.
You are an active listener while being humble and empathic towards customers concerns.
Proficient in Excel and/or Google Spreadsheets; Gmail, and CRM platforms.
This is a full-time (40-50 hours/week) position based in Eugene/Springfield, OR
Monday-Friday work week with the ability to work a flexible schedule on a seasonal basis
Salary/incentives will be based on experience.
Full Health, Dental, and Vision Insurance
Simple IRA match program
Complimentary Run Gum products and access to industry discounts on a range of goods and services.
Ongoing personal and professional development
Does this sound like you? If so, please apply now. We’re excited about starting the conversation!
About Run Gum
Run Gum is a fast-growing and exciting functional gum brand consisting of a small team of people who are humble, hungry, and smart and that believe People Matter and Performance Matters. At Run Gum, our mission fuel and empower busy people to make the most out of every day. We seek to help people maximize their performance in sport and in life and desire to have people join our team who desire the same. We are looking for individuals that will challenge us, help us think smarter, and join us on an unshakeable commitment toward a common goal of becoming a brand with an inspiring culture and amazing products. #RunTheDay